Hyland Software Surpasses 200th Insurance Client
More Insurers Using OnBase Enterprise Content Management to Gain Efficiencies

CLEVELAND – April 4, 2007 – Hyland Software, rapidly becoming the top content management choice among insurance carriers, brokers and agencies in both Life and Property & Casualty industries, recently passed the 200th customer mark as it continues to attract insurance clients with its OnBase® enterprise content management (ECM) software solution.

ECM solutions benefit insurers by reducing costly and inefficient processes. The OnBase ECM solution allows insurance companies to control, manage and improve their internal business processes by addressing content management needs in each business area including new business, underwriting, claims and customer service. Insurers that have recently chosen OnBase include Accident Fund Insurance Company, Lansing, Mich; Gulfshore Insurance, Naples, Fla.; and Aioi Insurance Co, Toyko, Japan.  OnBase solutions have been deployed to more than 6,000 organizations worldwide to help these businesses operate more effectively and efficiently.

“We understand an insurance company’s need to streamline business processes and reduce paper handling in order to provide excellent customer service.  Our growing insurer client base underscores the impact OnBase is making in delivering process improvements to insurer operations,” said Tim Tallaksen, Director of Insurance Solutions for Hyland Software. “We know insurers need to maintain or exceed the strict service level agreements they have in place. Our goal is to help them satisfy their agreements, improve the customer service experience and control cost using fewer resources. After all, it’s not about controlling the paper, it’s about managing the process.”

The OnBase ECM solution is a scalable, open application that works across the enterprise and is easily integrated into existing insurance systems such as policy administration and claims handling. Using OnBase, insurers can make informed decisions about work distribution as well as setting authorization rules and producing management productivity reports.  Insurers can manage workflows securely without requiring costly and inflexible custom programming for their existing systems.

According to recent U.S. AM Best reports, the insurance market is estimated at 5,520 carriers. Hyland’s expansion in this vertical demonstrates the growing interest insurers are taking in leveraging ECM solutions to improve their business processes.

For more information about Hyland Software’s OnBase, visit www.onbase.com.