Hyland OnBase
OnBase is a fully integrated enterprise content management (ECM) software suite used by nearly 6,000 mid-tier and Global 2000 enterprises to capture, route, manage, share and archive high volumes of corporate information critical to business operations, audits and customer service. Eliminating low-value manual tasks through core OnBase functionality such as document imaging, workflow and COLD/ERM and making all content instantly available from a single, easy-to-use interface increases employee productivity and operational efficiency. OnBase complements its ECM functionality with expertise in specific industry solutions and back office operations.
OnBase customers experience the following benefits:
- Lower operating costs resulting from reducing overhead needed to support physical documents and reducing the labor required to complete critical business processes
- Greater collaboration fostered by simultaneous, secure, real-time access to content regardless of users' locations
- Reduced cycle times when the delays and inefficiencies of manual processes are eliminated, resulting in competitive advantage when securing new business, collecting early pay vendor discounts and lowering the per-unit costs of providing superior products and services
- Improved customer service by empowering customer service representatives to resolve issues on the first call with the most accurate and timely data or cost effectively provide customer self-service with secure Web-based access to important documents
- Better support for governance, risk and compliance initiatives by enabling secure access to content, standardized business practices and retention of content based on internal policies, quality assurance standards or regulations
One Product, Countless Solutions: Unlike many ECM offerings, OnBase is not a collection of acquired technologies. It is an organically developed suite of ECM applications that uses the same code base, user interface, content repository and security and administration modules. Deploying a single application suite to meet multiple needs reduces administrative overhead and training costs and accelerates end user adoption.
Ease of Use: Designed to enable new users to begin working with OnBase documents with only a few minutes of instruction, the OnBase interface can be configured to meet the specific needs of all the workers in an organization. Though the documents and their underlying organization and integrity don’t change, what a user sees when they log on to OnBase can vary dramatically based on configurations determined by the administrator and/or the user.
Ease of Integration: OnBase features an array of options to content- and workflow-enable your existing IT investments, including applications from Oracle®, Lawson™, Microsoft® and hundreds of others. In addition to the Application Enabler module and dedicated integration tools for applications such as SAP®, OnBase features a rich set of application programming interfaces (APIs) to facilitate more complex integrations with enterprise, Web and legacy applications. OnBase data processors support standard data exchange formats used in industries such as healthcare and financial services.
Configurability: Organizations can configure OnBase using point-and-click functionality, giving business users – not just programmers – the ability to configure, deploy and modify sophisticated ECM solutions without being locked into a rigidly coded application.
Secure, Scalable and Reliable Architecture: OnBase maintains a high level of security by creating a custom set of product rights and privileges for each user group. The OnBase architecture provides scalable and reliable access to OnBase content repositories and backward compatibility with existing OnBase content, security, user group, database and file storage configurations.
Comprehensive, Modular Solution: ECM is strategic technology with enterprise-wide applicability but, for budgetary and mindshare reasons, can be deployed tactically to meet specific departmental needs. OnBase’s scalable but modular architecture addresses this reality by supporting department-level installations that deliver quantifiable results that can then scale and be replicated for thousands of end users throughout an organization.
Rapid Deployment: OnBase requires little or no custom coding to implement, so it can be deployed in less time and with fewer professional services than platform-oriented ECM suites. This provides organizations a more rapid return on investment and greater budgetary flexibility to roll out ECM initiatives across multiple departments.
Content-driven organizations will continue to look for the quickest and most reliable practice for creating or transitioning information into their businesses. Today, content rarely arrives from a single source. The challenge is to not only manage the way in which content is received, but to understand how to best leverage its intrinsic value.
Once information has been captured, OnBase® structures the organization of documents through the use of document types and document type groups. These conceptual repositories enable organizations to breakdown content into easily definable, truly manageable groups. Centralized and de-centralized storage and redundancy is offered to ensure that content remains secure and accessible across multiple locations.
To ensure ease-of-use, OnBase places chief importance on the user experience, which it delivers by means of the OnBase Client. All user activity is performed quickly, consistently and securely through a single thin or thick client interface. The modular nature of OnBase opens up realms of functionality available to the user. Integration with enterprise and line of business systems erases the borders between applications and empowers users to create, access, cross-reference and process content across multiple environments using a few simple techniques.
OnBase offers an array of modules to address nearly every conceivable scenario of distributing stored content including enterprise storage solutions, web publishing, fax, e-mail, printing and CD/DVD.
Business Process Automation Modules
Content Management Modules
E-mail Modules
ERP Integrations
Healthcare Modules
Imaging & Capture Modules
Import Processing Modules
Integration Modules
Records Management Modules
Reporting Modules
Statement Modules
Storage & Export Modules
OnBase is designed to complement existing IT investments and reduce IT complexity by acting as an extension of existing business applications. Whether your organization relies on a tier one application across the enterprise, a niche solution specific to your industry or a combination of many software applications, OnBase features an array of options to content- and workflow-enable your existing IT investments by linking transactional business documents to them.
OnBase supports integration with products from:
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