Product & Solution Support

“Your technician was proactive, responsive, and a pleasure to work with.  We do feel comfortable and confident that you will help us make this a success.”
- Godfrey & Kahn, S.C.

Security MicroImaging provides a wide array of product and solution support services, designed to minimize component downtime and maximize system performance. Our Professional Services Group and Technical Support Staff take the time to gain understanding about your systems and overall business operations. Security MicroImaging offers each client an explanation of maintenance and repair processes, communicated to reflect that client’s technical knowledge and interest.

Our Technical Support Staff has an extensive collection of certifications in Hyland OnBase, Kofax Capture, Kofax VRS, and other content management-related software to meet your immediate needs. We strive to initially assess and configure your solution to minimize issues down the road, but we're here to assist should you need training and support following your installation.

Security MicroImaging’s Hardware Services Group has 65+ years cumulative experience installing, maintaining, and repairing various ECM equipment. We are recognized as a Preferred Partner by Böwe Bell + Howell, Canon, Eastman Kodak Company, Fujitsu Computer Products of America, and Rimage Corporation. Our extensive in-house inventory of components allows quick replenishment and turn-around times so you can continue at peak efficiency. Depending on your specific needs, we offer same or next day onsite repair services.

Contact Security MicroImaging's support teams if you encounter issues with your software or hardware. As part of our standard practice, we guarantee a call back within one hour if our technicians are not available immediately. Please contact us at 800.242.1777 or 414.271.3074 with your questions and concerns. If your support issue does not require immediate assistance, please feel free to e-mail support@securitymicro.com.